Do you require a deposit when I schedule my session?
Yes, a $250 deposit is required to save your date and is applicable in FULL towards both your session fee and portrait collection. (If you have won a gift certificate at a fundraising event please look below for deposit information.) I accept check, cash, Venmo or PayPal, & credit cards.(Processing fees apply.)
What is your cancellation policy?
There is a $50 fee for all cancellations. I require 48 hours notice for rescheduling or canceling appointments. Please understand that when your appointment is reserved I turn away other appointments for your date. This is so my focus can be 100% on your session. If you decide to cancel or reschedule your date, I need adequate time to fill my schedule. A $100 fee will be taken out of your deposit if your appointment is adjusted or canceled with less than 48 hours notice. If you do not show up for your session and have not contacted the studio, your $250 deposit is no longer refundable and cannot be applied to future sessions.
How long is my session? How should I dress for my session? May I take photos indoors and outdoors?
I want you to arrive for your Session Day feeling confident and relaxed! These are commonly asked questions best addressed with a Planning Session held before your Session Day. A Planning Session, whether over the phone, video call or in person at my studio, allows me to better understand and accommodate your needs. We can chat about any questions you may have regarding wardrobe, pricing, etc. Feel free to bring inspiration images so I can meet all your expectations on the day!
Do you ever offer special promotions or pricing?
Absolutely! Several times throughout the year, I offer special sessions and collection pricing making use of seasonal themes and sets. If you wish to receive information regarding future specials you can follow me on Facebook: essenza studio & gallery
Do you offer copyrights to digital images?
At Essenza I embrace digital technology and sincerely appreciate the way it has changed and shaped photography. So yes, I do offer digital images as a portion of our collections, but I recommend that you invest in the physical prints as well. That said, great photography is not dictated by the most expensive piece of digital technology, but by lighting, posing, an experienced photographer and the final result... a beautiful print of your image! I do not feel my job is complete until I see your favorite moments and memories fully produced to last a lifetime. I feel a responsibility to my clients that your photographs should be enjoyed and displayed in your home, not simply forgotten and filed away on a flash drive.
How do I place & pay for my order?
Typically, I'll schedule your Ordering Appointment approximately 1-2 weeks after your session. You will have time to look through your images online and select your favorites for printing. I can schedule your Ordering Appointment here at Essenza, or set up a phone or video call. Sometimes it's best to finalize in person in order to see all of the printing and framing options. Once you have finalized your selections your $250 deposit will be applied. 1/2 the remaining balance is required to start processing your order. Orders must be paid in full before Drop Shipping, or balances can be paid off here at your Client Pick Up Appointment. If you need a little more time to pay towards processing your order you can ask about setting up a Payment Plan (All products are scheduled to be complete at the end of arranged Payment Plan).
How long are my images available for purchase if I am unable to place a timely order?
I encourage you to place your order within 2 weeks of viewing your gallery. If you are not able to make final decisions in that time frame you should still schedule an appointment to chat. I'm here to help walk you through all the options, to come up with a plan, to work within your budget & to create the art you will love.
I do everything in my power to ensure the integrity of your digital images, but technology today is not foolproof. I highly recommend placing your order in a timely manner to guarantee the availability and safe keeping of your photographs. I do offer flexible payment plan options and I'm happy to help accommodate your budget.
Orders must be placed within 90 days or they are subject to purging. All ordered files will be archived ($35 retrieval fee may apply). I guarantee all files for 1 year past your session date.
I have a gift certificate I won at a fundraising event...how do I use this?
Most gift certificates have a value of $350 which covers the session fee in full ($100), as well as an 11x14 print ($250). Call me at 513-505-9750 to set up your Planning Session and Session Day! I do request a $50 deposit to hold the dates for this type of session ($250 deposit for October-November dates), which will be refunded in full if you choose not to invest further than the value of your gift certificate.
When will I get my finished order?
Production time is approximately 4-6 weeks (This can take longer for some boutique items). When requested, birth announcements, holiday & graduation cards can be rushed at no extra charge for a 2 week turn around. All other Rush Orders will be charged 50% of the item cost.
What if I am not happy with the images from my session?
If you are unhappy with your images for any reason, contact me within 30 days and I will offer you a complimentary re-shoot.